Privacy Policy

Introduction

Welcome to Hotel Anchal Palace. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our website, or make a reservation with us.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you make a reservation or stay at our hotel, we may collect:

• Full name and contact details (phone number, email address)
• Government-issued ID information (Aadhaar, Passport, Driving License)
• Payment information (for processing transactions)
• Check-in and check-out dates
• Room preferences and special requests
• Emergency contact information

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device information (browser type, operating system)
• IP address and location data
• Pages visited and time spent on our website
• Referring website information

How We Use Your Information

We use the collected information for the following purposes:

• Processing and confirming your hotel reservations
• Providing you with requested services during your stay
• Communicating with you about your booking and stay
• Sending promotional offers and updates (with your consent)
• Improving our services and website experience
• Complying with legal obligations and government regulations
• Ensuring safety and security of our premises

Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Government Authorities: As required by law for guest registration and verification
• Payment Processors: To process your transactions securely
• Service Providers: Third-party vendors who assist in operating our hotel (under strict confidentiality agreements)

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical documents
• Limited access to personal information by staff
• Regular security audits and updates
• Secure payment processing systems

Your Rights

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Opt-out of promotional communications
• Request deletion of your data (subject to legal requirements)

Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website. You can choose to disable cookies through your browser settings, though this may affect some functionality.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.